Line still not working

I first reported my ADSL line and phone line on the 19th December2015. Eventually in February it was temporarily repaired. I have had to report it again on the 10th March as once again the phone line is not working and the internet is so slow it is completely unacceptable. REF 187CRK100316 . Some one called me to get the specific details and said the fault would be escalated. Well today I got the SMS's to say the line and ADSL had been repaired. No-one called here, the line is still dead and the internet so slow I cam make a cup of coffee while I wait for it to boot or change screens. PLEASE TELKOM GET THIS SORTED!!!.