LINE STILL NOT WORKING

Last month I wrote a complain that my telkom line was just cancelled without my concern, but just before that I received several SMSs that cable has been ****** and they will replace it soon, and they never did, I complained about my line that was not working while I needed to use it, and instead it was cancelled. I need it back and people can not get hold of me now... How do you guys work? is it because we are in a township that our query are not being treated in a right manner? Can we have our life back with the old number that we use to use PLEEEEEEASE!!!!! Our number was ***.