Line still not sorted out

I wrote a complaint 2 weeks ago via hello petter regarding our line that has been at fault for over 4 months now. After a week Telkom responded of which I was happy someone finally heard me. Today on the 1st of March I got an sms stating that my report reference 867CRK240215 was restored. How can Telkom claim the service was restored without even checking with us. How can a service be restored without even having a Technician come to my house. To top it I we subscribed to an ADSL and it won't work without the telephone line working. Please Telkom treat your customers with respect. This must be addressed and sorted out in a week or I am opting out of this pathetic service