Line Still Not Sorted after

I am totally against complaining on these platforms but it seems I have no choice as Telkom has still not fixed my line. <br> Phoning them is pointless as they keep saying my case is with a technician.<br> My family and I have used over R500 airtime because of Telkom. From the 22/12/2015 my line has been down and no one can give me answers. <br> I do understand that these things take time but this has never happened to me before Telkom usually responds very quickly whenever I have had a problem on previous occasions. <br> We pay for this service yet it's not working. That is just not fair on us customers.<br> I will be going back to work next week and its very important for my phone to be working in case of an emergency for my children at home. Please Telkom sort this out.