Line still not repaired after 3 weeks

On my previous report I explained that the wifi and phone is not working. This is going into the forth week. After phoning and fighting I hear it is handed to the technicians and they will contact me. I am given 3 reference numbers (these 2 SM 180730 and 980CRK151215 )that doesn't mean anything. I hope before new year 2017 my line will be repaired. My payment for this service is on time every month. I am going to ask for my account to be credited as I paid for a service which was not rendered. Each time you phone the Call centre you wait and wait listening to music while they place you on hold and they do not come back. With the survey if I would recommend a friend or family the rating would be 0 . At the moment I am upset with Telkom. I need this resolved.