Line still not fixed since 26.01.15

WHAT DOES ONE HAVE TO DO TO GET SOMETHING REPAIRED THAT DOES NOT WORK AND YOU ARE PAYING FOR IT!!! I AM TIRED OF LOGGING A FAULT WITH TELKOM!!!! 1hour on the line...ENOUGH!<br> (Original Report on Hello Peter) I logged a fault on Monday, 26 January 2015 with Telkom. My problem is that they gave us a new modem however now it is not working and we need the internet access as we do run a small business from home. I received a text message to confirm that I logged a fault with my reference number which is : 2740CRK0115. A technician was suppose to come out the next day, 27 January 2015. Today is Friday, 30 January 2015. I cannot get through on 10210 to follow up and the 3 time I actually got through to the call centre the agent on the other side dropped the phone on me. PLEASE RESOLVE??? This is frustrating!!!