Line Still Not fixed a week after logging the faul

I called today to request feedback on the fault logged last week Monday (reference 353CRZ281215). The call centre agents has advised me that technicians are busy with testing the line. Surely it doesnt take an entire week to do so.<br> <br> He says it could take a month before a technician is dispatched. I would like to know when my line will be restored and that the charges for the time my line was not operational to be deducted.