LINE STILL NOT CONNECTED

On 1/08/2015 the technician (John:***) came out to have the line moved,he stated the line was sorted we just needed to wait for activation,as of Monday we have been calling all day trying to get the line sorted, John has been cutting our calls to him,call the call centre to be transfered back and forth between sales and technical department,i the spoke to a stacy who was sending a request and had advised that the technician has to write off the line,which was not done hence the delay,then to be told the line is not active,then its a technical error thou the line is not working not even a dialling tone.This need has not been sorted out also given that they scheduled the call out for the technician on the 29th leave had to be taken for the day as they could not confirm a time ,to no avail then the next date was the 31st , of which they called to schedule for the 1st .To date we still have not joy been calling all day holding for departments for ever only to be transfered and the next person does not know whats the problem .