Line Still not cancel

A month ago I reported that my line had not been cancelled, to which I have been trying to do since November last year. <br> <br> Well, a month later and I have another invoice, clearly below has not been followed through:<br> ---<br> SUPPLIER'S RESPONSE Telkom Time and Date 19:47:59 | Wed 15 Apr 15<br> Hello garyirwin,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM103899.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards<br> Igsaan Damon<br> Telkom Social Media Team<br> ---<br> <br> I do not know how to make this more clear. Cancel my Telkom Line and ADSL: ***, Account number: ***.<br> <br> I now refuse to pay any penalties/interest/etc. associated to this account.<br> <br> 7 ****** Months. To cancel a account, why?!?