Line still not active a month after installation

Good day, I have moved to a new home and ordered a line move to my new address. This was eventually completed after the 3rd technician was sent out. The problem is that I still do not have adsl connection, I cannot connect to the internet although the line did sync, that has now also deteriorated as the line is not syncing anymore. I cannot log a fault online for my number, I have phoned numerous times with no assistance only an answer of a backlog on the technician side. I have also gone through the billing callcentre with the response indicating that my account is still suspended. <br> <br> My order number: *** <br> My escalation ref number: 799483<br>