Line still down - No Technician Comminucation

I am still battling with my ADSL since 6 January 2016. I was promised by 3 Telkom personnel that a technician will call me. I still have not been contacted - this service is utterly disgusting. I was promised by the Social media team that a technician will call me to get the problem resolved and to schedule a appointment to have someone available for the technician to complete the repairs - this has not happened. I have emailed the Social media team on [Email Removed] and no response - SM197993. <br> <br> This is, in my opinion, a breech of contract.