Line still down

<p>I reported my line faulty on 28.2.17. On Monday 6.3.17 i receive this sms:</p> <p>Dear Customer your report reference 1136CRK280217 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId= ********** 128175. Please do not reply to this SMS. Telkom. Tell me this how must i can 10210 if i dont have a working line. I have wasted too much data and airtime on my cellphone trying to sort out your ****py service.</p> <p>What ******* is this if my line is still down. Im then given a number of the supervisor and i call him, his not in for two days so im given the technicians number and his celphone stays on voicemail. Ive sent him smses but he doesnt even respond.</p> <p>Please can you refer me to your ombudsman so that i can lay a formal complaint regarding the service im paying for but not receiving.</p> <p> </p> <p>My line was also previously down from 10/2/17 for 12 days and i had no ADSL and im still waiting on a refund to my service provider from Telkom.</p> <p> </p> <p>I also expect a full refund for the time my line has been down for the second time today now would be 8 days.</p> <p> </p> <p>Your adverts on TV are blatant lies.</p> <p>thank you</p>