MJ
Marieta J

1 reviews | Active since May 2017

18 May 2017, 10:19

Line Still Disconnected

<p>I recently complained about my services being disconnected due to Telkom that keeps on billing me for services I cancelled end Nov 2016 already and they keep on billing me for this services. They responded to my complaint I logged on Hello Peter gave me even a reference number and then again nothing - again no service what so ever. I am still disconnected and then they are still charging me for the services that I have cancelled. They now state that I need to pay for these cancelled services up to now (and they are not refunding me for their mistake) before any assistance. I am lost for words. I am now 2 weeks without my connection and guess what they are charging me for that as well. </p>

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Replies (1)
Telkom
Telkom's reply19 May 2017, 10:18
Official

Hello MJordaan01

We sorry for the delay.

We will follow up with our fulfillment team and have a consultant assist.

Regards

Noleen

Telkom Social Media Team.

Best regards,