MC
MC C
1 reviews | Active since Oct 2012
13 Jan 2018, 16:53
Line Speed Upgrade
Last Saturday 6 January 2018, I app**** at my local Telkom office for a line speed upgrade to a 4 meg line. i was told I'd get an sms to say it's been done. By Tuesday I'd not heard from anyone at Telkom so I called the call centre on Tuesday afternoon at 16h00 and was told it had been half done. The consultant said they would conclude it during my call and I assumed that was it. Noticing slow internet speeds today however, I did an online linespeedtest which told me I still only had a speed of about 1.7mbps. what ever happened to my application for the line speed upgrade? Was my follow up phone call also done in vain? can someone please get back to me on this matter so it can be finalised?
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Telkom's replyOfficial
07 Feb 2018, 14:01Hi Odie1,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply07 Feb 2018, 14:01
Official
Hi Odie1,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,