LINE SPEED INCREASE JUMPERS

My service provider put a request in for my line speed to be increased on the 6th of March 2016, today is the 23rd of March 2016, Nothing has happened yet. My service provider tells me that TELKOM needs to run new jumpers on my line for me to get the line speed increase. This is supposed to take a MAXIMUM of 7 working days. This is the most disappointing service provider. This is not the first time I have had to wait for service.