Line Speed

This is my second report requesting feedback from Telkom, they responded on my previous complaint on the 14th of January saying someone will contact us, no one ever did. <br> I then requested the help from Mweb, who were very helpful, however also did not get any adequate responses from Telkom.<br> The owners of our house previously were on a 4 meg line. When we moved into the house in December Telkom told us we will need to downgrade a 2meg line because the exchange server is too far away. <br> When Mweb investigated this, Telkom told them the same story when Mweb requested we change to a different exchange server.<br> <br> Can someone from Telkom please explain to me:<br> 1. How could the previous owners of our house have a 4 meg line but we can't?<br> 2. How come more than half of our complex are also on 4 meg lines?<br> The exchange servers are the same distance for them as it is for us.<br> <br> I want this investigated properly and I want feedback.