Line Service Interuptions

Telkom, please advise when my fault ********** 1 will be resolved. I now have no ADSL or landline. I have had issues with my line since the 25/10, either the line being slow or no connectivity at all.The previous issue logged with you took just under a month to completely resolve (logged on the 21/12/18 closed on the 18/01/19). I am highly dissatisfied with the continuous issues with my line. I would appreciate it if this is expedited and resolved ASAP.