Line restored,without Internet restored

As per my previous complaint,it CLEARLY stated my line as well as Internet was down.my line was restored WITHOUT checking to see if Internet was on.after calling telkom we were told we cancelled Internet,which wasn't the case.we were told they would investigate, which they did and couldn't prove we requested cancellation of adsl.so since 02/03/2016 all you managed to restore was my line,yet Internet and line was fine before then.when will tel**** ever deliver proper services????