Line restored SMS after nothing was done

I have a faulty ADSL line and after great response from the technicians over the phone I thought that things might happen this time around, however... A technician contacted me on Thursday 26/02/2015 asking me if I'm at home, unfortunately I have to work for a living, so I told him I could be there in 30min. His reply was that he couldn't wait for me. I said that is fine, why don't we make an appointment? So he said how about the next day, Friday 27/02/2015 at 12:00, which I agreed to. Come the next day at 12:00 I'm there and he's not, so I wait for 30min and then go back to work, not hearing a peep from him. So at 13:30 he phones me and asks me to open the gate. No sorry I'm late or anything, I told him I'm at work and he missed our appointment. Upon which he said that he had to get some other people to look at the cable, but when I asked why he didn't phone me he had no reply. He then told me he'll sort it out. At 17:07 on the same day I receive an SMS (***) that my line has been restored. I get home and guess what, nothing has changed. I rep**** to the sms that the problem was not fixed and have had no response yet and my line is even worse than before!