Line Requests not registered

<p>Twice I've completed an online request for a new landline installation. Both times I was called back very fast by a sales agent to capture all the details and both times told I will be contacted in 21 days for installation. Both time I waited 231 days before following up. Yesterday for the second time I found out that Telkom sales never registered the request and I have to re-apply. I did it for 3rd time now and surprise this time I actually got a confirmation sms. Will I now have to wait again for 21 days?!?! Due to Telkom error, it will mean I have to wait 3 x 21 = 63 days! A massive problem as I am working from home and need the landline! I pro-actively planned for an early request, but now it is 43 days later and I had to restart it all.</p>