Line Rental
Can someone please just call me regarding my Case *** . I have had a torrid time getting a new line installed at my property at no fault of my own.When I initially ordered my line I had to call you guys three times because each time I was told they couldn't see any order on their system under my name,after the third time it finally worked.Two weeks later someone from Telkom came and installed the line.I had great internet for a month,then when I woke up one morning I found that my line is dead.I contacted Telkom and they said my line has been canceled(this is without any warning ) .The call center advised me that I should go to the Telkom store and ask them just to put it on again .I went to them and they helped me create a new order under my name.The next day,somehow, I had internet again but it wasn't to last long.I was contacted by the technical guy that next week ,he informed me that he wanted to come and install the line again,I told him listen the line is on I don't know why you want to come but please come out as it seems head office has made a mess of my account.He called me later to say he doesn't see thee point in coming out as he can't do anything as the line is on.He said i should go to a Telkom store as they must change my line form a normal line to a ADSL line according to him.I went to the Telkom store(Somerset Mall branch) again and they said that they can't do this from their side,I must phone Telkom.I then phoned Telkom and I was then directed from the Technical dep to the sales dep back and forth until I said can someone please just help me.Basically they said that initially when the line was installed I was given a tel Number registered to someone else I don't even know and this number has been inactive since 2015.So I had to open an order under my name again so that someone can come out to install the line,it has been almost two weeks so I thought I will just call Telkom today to find out how far my line is.The lady informed me that Telkom could't find my address and they could;t reach me so the order is now pending,Please note I haven;t received any missed calls or sms's from Telkom since the gentleman at Telkom opened an order for me and if the address was entered incorrectly it wasn't me.So now I'm stuck. I've wasted so much airtime and time being a messenger between your technical guys,Telkom stores and Call center that I give up.Please just call me and get someone to install the damn line,I don't mind paying I just need internet.I work from home and because I don;t have an ADSL line I have to work from a 256kbps ****le internet (terrible).You really need to start doing the work and not your clients.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
