Line removal

It must be a joke that Telkom are considered the best internet provider in SA. We submitted an request for a line removal from our old address to our new home. After two weeks after the request we still havent received any feedback, and only after we went to a Telkom branch we heard that an technician will be at our new home on the 24 July, we also received an sms confirming the date and time. The appointment was scheduled as an morning appointment. We took leave from work to be at home. As of now, 27th of July, we still not have internet. On Friday we were given the nr of the technician but no answer, big surprise there, but today we were told that our appointment was booked with ab guy that was on leave???? Oh my word!!!! Are Telkom really that bad???? They booked us with an guy on leave, then gave us the wrong telephone nr and still can't help us with a simple line removal. Oh, and sent us an invoice for R1,000, when we only had internet for 5 days???