MM
Mativo M
1 reviews | Active since Jul 2011
01 Nov 2017, 09:41
Line Relocation Blunder
Terrible Terrible Terrible! I logged a request to have my line moved to a new residence beginning of October 2017. I phone a week later to follow up and behold nothing was on the system. the lady logged another ticket. I phoned a week later and the consultant I spoke to couldn't find the ticket and he Also logged another call. today I call and guess what no ticket so I'm logging a new one!! I need to now log a dispute for billing for a service I haven't received! while I'm still waiting for my line to be moved almost 5 weeks later!
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
03 Nov 2017, 07:06Hi mativom,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply03 Nov 2017, 07:06
Official
Hi mativom,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
MM
Mativo M's updateReviewer Update
07 Nov 2017, 14:30no update as yet?
MM
Mativo M's update07 Nov 2017, 14:30
Reviewer Update
no update as yet?
MM
Mativo M's updateReviewer Update
14 Nov 2017, 17:17AI***. Kindly advise if the bill will be adjusted as I haven't had the line since 1 October- 9 November?
MM
Mativo M's update14 Nov 2017, 17:17
Reviewer Update
AI***. Kindly advise if the bill will be adjusted as I haven't had the line since 1 October- 9 November?
MM
Mativo M's updateReviewer Update
30 Nov 2017, 14:19So my line was moved but because of being in different exchange I was issued with a new number. my old number ***) is still active and I am being billed for it, it should have been canceled when issuing the new number. please rectify.
MM
Mativo M's update30 Nov 2017, 14:19
Reviewer Update
So my line was moved but because of being in different exchange I was issued with a new number. my old number ***) is still active and I am being billed for it, it should have been canceled when issuing the new number. please rectify.
MM
Mativo M's updateReviewer Update
08 Jan 2018, 09:48You guys are still doing **** on my account. As part of this AI ********** request. my expectation was that my line would be moved and old one terminated as I no longer reside at the OLD residence as indicated. Please terminate old line and credit my account!! its 2018 already! Do Better!!!
MM
Mativo M's update08 Jan 2018, 09:48
Reviewer Update
You guys are still doing **** on my account. As part of this AI ********** request. my expectation was that my line would be moved and old one terminated as I no longer reside at the OLD residence as indicated. Please terminate old line and credit my account!! its 2018 already! Do Better!!!