Line Relocation

I had app**** with Telkom South Africa to relocate my telephone line on the 21 January 2016 and paid the fee they required. When I do a follow up on the 10210 service number the personnel send me from pillar to post.<br> <br> The last time I called they told me that the Technician called me and I didn't answer their call, which he/she didn't and if that is the case why must they call once and don't try my second number provided to them as their option.<br> <br> I need to use the line urgently.