1 reviews | Active since Aug 2016

03 Aug 2016, 10:18

Line re syncing 400x in 24hrs

<p>The issue is that I logged an issue with telkom approx 2 weeks ago as my line wasn't syncing or staying synced. Yes I know that they only support up to 10mb but as I've been getting 10 for approx the last 4 years why would I now get every speed between in 24 hours! My line has according the the tech support re synced more than 400 times in a 24 hour period!! That is only after the tech guy was here on Saturday 30 July within 5min of him leaving the issue had escalated so badly that I was unable to get a dial tone! I called support again and they advised they'll get him to come back as soon as he could or possibly on Sunday, today is now Wednesday 3rd Aug and he is yet to arrive!! We are unable to use or landlines as no dial tone all calls being made to support via cell phones which of could will cost an arm and a leg as it's not 2min calls but mostly 20-45min!! This needs to be resolved asap I need someone here today or tomorrow. I've created 2 escalations with them but still no one has come through I've advised them that the issue cannot be resolved remotely as they need to re wire from the pole to the house. The adsl line is on a different line to the phone but when the phone line is connected at the jack the line won't sync if I disconnect the line at the jack it stays synced for longer than 2min but not longer than 30min as the issue is between the pole and the jack.</p>

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Replies (2)
's update03 Aug 2016, 23:26
Reviewer Update
Delivery has failed to these recipients or groups: HelloPeter Telkom ********** The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]
's update04 Aug 2016, 09:26
Reviewer Update

And now, so quick to respond but now that I can't email you now you take your flipping time and still waiting on these techs!!!@#@@!