1 reviews | Active since Jan 2010
Line problem not resolved but my call is closed
<p>Logged a call 839CTK141116 online for my phone line and ADSL being down. After 4 days with no response I called Telkom for feedback on the reference number. I was told that the call had been assigned to my area, that someone would be contacting me, and then I received a message that my call had been resolved. This was clearly not true. Someone then turned up at my home, confirmed that my line did not work, disappeared, left some expensive equipment behind. Then on Saturday called my wife to find out if their expensive equipment was here, confirmed that they would come and collect and work on my problem. Continued to scurry around in and out, pulled in another cable from a nearby pole, left it hanging with some more equipment left behind, confirmed that my line is still not working and will now go to the exchange to find out what is going on there. They will also log a call for someone else to come fix up the mess they left behind. Still not working, have not heard from them again, the reference on the system is still showing as resolved. Logged a new problem on the Telkom site, but still to receive a reference number.</p>
Thank you for the feedback. I have however still not heard anything: neither from the original team who left their work uncompleted on Saturday to supposedly check what is wrong at the exchange, nor from the new Dispatch Team. Please ensure that my service fee for the month is pro rata credited for the period that my service is not available. Kind regards
Thank you for the feedback. I have however still not heard anything: neither from the original team who left their work uncompleted on Saturday to supposedly check what is wrong at the exchange, nor from the new Dispatch Team. Please ensure that my service fee for the month is pro rata credited for the period that my service is not available. Kind regards
Still nothing is happening. The last response I received was to say that the ".....fault is in hand with our technical repair division." Which I assume is the same team who was here a week ago and left cables hanging dangerously through my garden and then disappeared.
Still nothing is happening. The last response I received was to say that the ".....fault is in hand with our technical repair division." Which I assume is the same team who was here a week ago and left cables hanging dangerously through my garden and then disappeared.
It is stil not going any better. I am now being ignored by both Telkom and Hellopeter. I phoned Telkom on Monday and they advised that, according to the status on the call, they are waiting for a cable to be pulled in. But that is what was already done, and I explained it to her! So the lady explained that she would update the call to say they must hurry up. If someone would just take the time to talk to me, then I can explain to them what they have already done, and they can explain to me why, in this age of wireless, they still insist on pulling in cables (twice, I might add, because it appears that they do not know that they already have done it).
Then I also asked the lady to ensure that I get credited for the period. So she put me through to accounts. I repeated the saga, and accounts explained that, the moment the call is resolved, I get automatically credited for the period that the service was unavailable. So in essence, I get invoiced for the entire period that the service is down. If I need credit (as if this is an untoward insistence), then I must phone them beyond billing periods to remind them that the service is still down, and that I want my credit now, and not wait for credit when it is fixed.
Let's see if I get any reponse from anyone this time (other than: "your problem is in hand"). It would be great to be able to speak to someone so that we can debate about what other excellent options Telkom has available in the 21st century.
It is stil not going any better. I am now being ignored by both Telkom and Hellopeter. I phoned Telkom on Monday and they advised that, according to the status on the call, they are waiting for a cable to be pulled in. But that is what was already done, and I explained it to her! So the lady explained that she would update the call to say they must hurry up. If someone would just take the time to talk to me, then I can explain to them what they have already done, and they can explain to me why, in this age of wireless, they still insist on pulling in cables (twice, I might add, because it appears that they do not know that they already have done it).
Then I also asked the lady to ensure that I get credited for the period. So she put me through to accounts. I repeated the saga, and accounts explained that, the moment the call is resolved, I get automatically credited for the period that the service was unavailable. So in essence, I get invoiced for the entire period that the service is down. If I need credit (as if this is an untoward insistence), then I must phone them beyond billing periods to remind them that the service is still down, and that I want my credit now, and not wait for credit when it is fixed.
Let's see if I get any reponse from anyone this time (other than: "your problem is in hand"). It would be great to be able to speak to someone so that we can debate about what other excellent options Telkom has available in the 21st century.