Line out of service since 19 October 2015!!

1st Call logged on 19 Oct for faulty line. After numerous follow-ups from my side and eventually talking to a supervisor, a technician came to site, telling me its an underground cable, promising to come back 4 days later. No further follow-ups or visits, besides the promises from Telkom and the call gets closed as resolved, when its STILL NOT WORKING! On 26 Nov I get promised again that a new call will be opened and linked to the previous one and they will contact me with the details. I'M STILL WAITING!!! Telkom now forces me to move to Neotel. Hope they realize I WILL NOT PAY MY BILL FOR SOMETHING THAT DOES NOT EXIST!