Line out of order over 24 hours

Our phone has been out of order since lunchtime yesterday (7th February). The phone as well as the internet is not working and we need the services for our business needs and my child's university studies. We have logged the fault. Telkom is unable to give us a time period when the phone will be repaired and the internet will be working. It is now over a day that the phone and internet is not working. Really poor service.