Line out for 2weeks and no help from axxess or Telkom

My father's internet has been out for a week now and we have called about this issue more than 6 times to telkom and axxess to send someone to at least take a look at the line for us, we have visited Telkom shops at Kolonade and Wonderboom junction and nobody can help us, we are thinking about refunds from axxess and to switch isp or go over to LTE! Its getting really frustrating becuse we use the wifi for work purposes and now we have had to use our mobile phones as routers and we have used over R1300 in data in 2 weeks. If anyone from axxess or telkom can get back to me about this problem my email is **********