1 reviews | Active since May 2012
Line offline every Sunday
I got a ADSL line at home last year November. Everything was set up perfectly. No problems at all. Then a month ago the internet went down. I did the restart of the modem and redid the wiring. Still nothing... Then I contacted Mweb to find out if something is wrong with my account. Nothing was wrong and they said they cannot pick up my router. I then phoned Telkom, was holding forever. Logged my fault and when the technician came everything was setup and ready to use. He blamed Mweb for a setting that wasn't correct on my router. So Telkom will charge me the additional call out fee. That day the internet was only connected for 10 hours and disconnected untill the Monday evening.<br> I thought everything was sorted and it will stay online. The next Sunday it went down again. I decided to log the fault again at Telkom on the Monday, but like a miracle the Internet was on and working. So I didn't.<br> The next Sunday it happened again and I logged a fault at Telkom again. Then the technician(Henry?) phoned me and said that he see I logged a fault again but he will not do anything because from his side everything is up and running.<br> <br> I am sick of paying for something that doesn't work properly.
Thank you for your post.
Please note that one of our Contact Centre Consultant will be in contact with you to assist with your ADSL fault.
Your Social Media reference number is SM94893.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Please note that one of our Contact Centre Consultant will be in contact with you to assist with your ADSL fault.
Your Social Media reference number is SM94893.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
