Line of for 16 Days

My Line has been off for the whole month of February. A fault has been logged and been followed up by me numerous times. A technician was assigned to the fault on 2 February. 2 weeks later after 8 phone calls and 2 escalations (Ref 820833 &amp; 823810), the lines are still down. <br> <br> The call centre keeps on telling me that a technician has been assigned and that is all they can say. <br> <br> WHY IS YOUR SERVICE SO HOPELESS?!!! <br> <br> You are not providing the service you agreed to. This is a breach of contract. I run my business from the home and it is crucial for me to have service.