Line not working since November 2014

I reported a fault on my line and got my first reference no 17 nov. 857CTZ171114<br> A technician told us that is not our instruments but the actual line and they will sent someone to check this.<br> We were then told that the problem has been resolved. It wasn't and we reported it again.<br> 471CTZ271114.<br> The line worked for a short time albeit very 'scratchy' and then went completely dead again.<br> This time I went in to Telkom Direct at Woodhill. I was told the fault was now escalated. <br> No joy.<br> On 7 Jan we reported it again and got a new ref no. 77CTZ070115<br> On the 15 th of Jan we left on holiday, and Telkom pitched up. They apparently couldn't work on the line if we were not at home. Why not? The line problem was confirmed in November not be a problem within the house.<br> They said they would be back on the 30th of Jan.<br> They still didn't pitch.<br> My line is still not working.<br> On Telkom website the fault ref 77CTZ070115 was apparently resolved on the 15th?????<br> <br> I am being charged for line rental for a line that is not working. They promised me a credit, which also did not reflect on my latest bill.<br> I have been holding for 50 min on the phone listening to music. Phoning doesn't help. Website neither