Line not working for two months

Good day, it's now been two months that my Telkom services (phone and Internet ) haven't been working. I have called (on my cellphone since Telkom line is not working for any call). I called customer care in December ( can't recall the exact date but was before 15th) and a technician was dispatched the next day. I received a sms telling me the problem was being attended to. Three weeks later another sms was received telling the problem was solved. The phone and Internet are still not working, yet I still have to pay the subscription. <br> Please help.