Line not working for over 2 weeks. I will not pay

Phone line and internet not working for over 2 weeks. Since the 29 March 2016. Upto date i have reported the fault via the app and called in about 5 times to report it. I get an sms with reference number everytime, and after a short while another sms stating that the fault has been resolved and line restored. I have to keep calling in only to keep on being promised that a technician will come out to resolve the issue. Everyday full of promises but nothing ever gets sorted out. <br> <br> Its a normal thing that once every 2 months theres no telkom services, yet every statement the customer gets charged in full. I will again have to call in and beg them for a credit after my lines are restored for the days which i had no service, then too will have to wait at least a month before i get credited. Absolute **************** and *****ery. I NEED MY INTERNET AND VOICE LINES RUNNING AGAIN ASAP!<br> I havent had lines previously and because i havent callled in for a credit after it was restored Telkom took the opportunity to charge me in full even though i havent had any service.