Line Not working for 3rd time in 3 months

<p>I am an old lady who lives on her own and I depend heavily on my phone working in case of emergencies.</p> <p>My phone line has been down 3 times in 3 months.</p> <p> </p> <p>On 25 October & On 10 November & Again Mid November until now.</p> <p> </p> <p>Please send someone to urgently and permanently fix my faults.</p> <p> </p> <p>My reference numbers are:</p> <p>876CRZ1116 (Mid November)</p> <p>926038 (today )</p> <p> </p>