Line not working, cant get any feedback

My line has now been off for two weeks. I logged a call with Mweb on the 23rd of April, and they logged a fault with Telkom. After no feedback from Mweb or Telkom, I decided to call Telkom's customer service last week and they told me that technicians are working on the cables as we speak. The next day I called back and asked for an estimated finish time, in which the agent told me a technician on-site will come back to me. No one called me back. The next day I called Telkom again, this time Shuping assured me that a technician will phone me, otherwise he will also phone me. No one came back to me yet again. Yesterday I called again, spoke to an agent, explained the situation, she gave me the same story, no one came back to me YET AGAIN. No one can give me a time line, or where the cables are damaged, or anything. I have a line rental and expensive data package which I paid for, yet I cannot use it. Now I was forced to buy Vodacom data packages. Please, I would just like to get feedback on this.