Line not working, cancelled and still getting billed 6 months on!

<p>Our telkom line had not worked for over a year. After several call out fees later I gave up and on the 15th of October 2016 went in store to cancel my line. Got a copy of the form for line cancellation and a document saying that line was cancelled.</p> <p> </p> <p>Six months later Telkom continued t bill me for a broken line. I reversed the debit orders and contact them via phone and email atleast 7 times each. The now owe me for November and decembers bill.</p> <p> </p> <p>Now my account has been sent to a debt collector. So now I email them and telkom to get the issue resolved. Telkom does not return my calls nor emails, they just keep sending me sms's saying I owe them money!</p> <p> </p> <p>I now email ********** twice a day - and still get no response...</p>