1 reviews | Active since Apr 2017

13 Apr 2017, 12:14

Line not working and charging for a faulty line

<p>On the 3rd of March Telkom installed a voice and dsl line. Since then I have made numerous calls. 4 Technitions came to our house and the line is still not woring. I dont even know where all my ref numbers are. </p> <p>Technicians leave saying the line is working 100% and it never does. The Telkom call centre is a joke. Each person spins a different story telling me they will sort the issue out. Promises to call me back....and NEVER DOES. </p> <p>Billing department says they will issue a credit once the line is working. So when is this? I need to keep paying for faulty line?? For how many months? And if I dont pay I will get blacklisted. </p> <p> Latest ***</p> <p> </p>

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Replies (1)
's update19 Apr 2017, 09:06
Reviewer Update

Good Day,

No one has yet contacted me.

If this issue has not been sorted out by COB on Friday 21 April 2017, will I be cancelling this line and go with another service provider.

Please note the DSL line has NEVER worked and the voice line only for a couple days since 3 March, when the installation occurred.

Kind Regards,

Juan