Line not working and charging for a faulty line
<p>On the 3rd of March Telkom installed a voice and dsl line. Since then I have made numerous calls. 4 Technitions came to our house and the line is still not woring. I dont even know where all my ref numbers are. </p> <p>Technicians leave saying the line is working 100% and it never does. The Telkom call centre is a joke. Each person spins a different story telling me they will sort the issue out. Promises to call me back....and NEVER DOES. </p> <p>Billing department says they will issue a credit once the line is working. So when is this? I need to keep paying for faulty line?? For how many months? And if I dont pay I will get blacklisted. </p> <p> Latest ***</p> <p> </p>
Good Day,
No one has yet contacted me.
If this issue has not been sorted out by COB on Friday 21 April 2017, will I be cancelling this line and go with another service provider.
Please note the DSL line has NEVER worked and the voice line only for a couple days since 3 March, when the installation occurred.
Kind Regards,
Juan
Good Day,
No one has yet contacted me.
If this issue has not been sorted out by COB on Friday 21 April 2017, will I be cancelling this line and go with another service provider.
Please note the DSL line has NEVER worked and the voice line only for a couple days since 3 March, when the installation occurred.
Kind Regards,
Juan
