Line Not Working/Account Might Be Cancelled Early

For the last 3 days, I have had no internet connection or dialing tone on my telephone. I had cancelled my Telkom subscription effective of mid December so I assume you guys had cancelled my line earlier than agreed...?<br> <br> I logged a call about my line down just to receive a message from you guys stating I should reset my router and if that doesn't work, log another call??? - But what about the telephone??? (That did not fix the internet issue just so by the way!) Telkom has the worst call logging process I have ever come across. I say this because after I logged my next call, I received the exact same message again! Then I got told to reset or reenter my internet details... and Ill ask again - WHAT ABOUT THE TELEPHONE??? (Still no internet connection!) I have reset my internet password, reset my router, disconnected and reconnected everything, hit the reset button on my router, etc - Everything that could possibly be an error on my side, I have checked. I can not call you for free and I am sure as hell NOT going to waste R150 (AGAIN!) of my cellphone bill for your incompetence.<br> <br> Call me asap on this issue. This is the 3rd time I am having issues with Telkom!<br> Pierre<br> ***