Line not transferred to new owner

On Friday, 4 September, I waited in line for an hour(!) to submit documents to transfer an existing line into my name as the new owner of the residential property. I was assured my documents were in order, and that the line would be transferred during the course of the weekend. I was also assured I would be contacted on my mobile if any further documents were required. I have spoken with the call centre three times now. The line has not been transferred. I was advised by the call centre to call the Telkom Direct Shop where I did the transfer (Claremont). I did call - nobody answered but I was able to leave a voicemail. No response to the voicemail. Now the call centre advises that I have to go back to the Telkom Direct Shop. I refuse to leave work to go back and stand in line for who knows how long to figure out what has happened to my transfer. How ironic that I can only deal with my telecommunications by standing in a shop!!!