Line NOT transferred after numerous follow ups

I phoned Telkom on the on the 4th May 2015 to transfer a line to a new premises I was helped by a Florence who's customer service was absolutely disgusting she did not want to help me at all.I gave it a week before I followed up only to discover that Telkom had cancelled my request and I was not notified at all and no effort was made by Telkom to inform me that it was cancelled. My reference number ***3A. I called again on the 13th of May 2015 and spoke to a lady by the name Portia who was most helpful so I thought and informed me that somebody will be coming the following day to transfer the line. Only to discover that she requested the incorrect line to be transferred,so the technician (Solly) said he will sort it out and he just never came back and we received an sms to say that the job had been completed which was not the case. My reference number ***A. logged another call ***A Elizabeth said she would call me back on Friday afternoon I am still waiting. Can Telkom please sort out this problem ASAP