Line not moved

On the July 2nd 2015 I was notified that a technician will come to my house to move my telephone line.<br> So at 9:30 I received a call that the technician was at my new house I went home to go and see to him. When I got there I showed him where I wanted the new line to be put in and he told me that he does not have the correct size of drill bit to drill through the wall and he asked me to ask my husband if he could please do that and he will be there at my house July 4th 2015 at 10am. NOBODY showed up!! <br> <br> On the 8th of July I called Telkom again to find out what was going on and they lady I spoke to said that the Process on their side was completed but it was not!!! She said to me that she will send out a technician on Monday the 13th of July. I have not received a ref. no or any other communication what so ever. <br> <br> I called them again today 13 July 2015 and I was told someone of Management will contact me but I have not received any phone calls from them!?