Line not fixed since 28th of December 2015

I have written twice to HelloPeter with a Telkom replying they would have this line repaired for my parents ***. To date the technician keeps lying and saying that today will be the day the line will be fixed. It is one month and 18 days later and the line is still out of order. Can the CEO of Telkom now get involved to have this line repaired or does he not care two hoots about the shoddy service we are receiving???<br> <br> I am sick and tired of calling Telkom's 10210 and logging this fault on their website as all I get is a reference number. When i called last Tuesday i was told this callout was closed.<br> <br> The line isn't fixed so how can Telkom close the incident???<br> <br> I am tired of hearing excuses and now require this LINE TO BE FIXED TODAY!!!