GT
Grant T

1 reviews | Active since Oct 2015

24 Aug 2016, 07:56

Line not disconnected

<p>On the 12th April 2016 I went to Hatfield Pretoria to cancel Mrs Penny landline account ********** 70001. The agent emailed the documents to telkom as well as I did. The line was not disconnected on the 14th July 2016 once again I took the documents to Telkom Hatfield and email them to tocescalations @ telkom.co.za and to ********** and yet the line is still ont disconnected</p>

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Replies (1)
Telkom
Telkom's reply24 Aug 2016, 11:46
Official

Hi Thistle1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,