Line not connected after installing new box

On Tuesday 29 December we had one of Telkom's sub-contractors ,Vuka Enterprises, arrived at our property to install a new box, as there have been ongoing updates to the infrastructure in the area. They worked from around 12pm to 6pm.<br> <br> At around 5pm our phone line died completely, and with that, our internet connection. We asked that they make sure that the line was working again before leaving, but they left without telling us, and we have had a dead phone line since then.<br> <br> The next day (28 December) I went to the Telkom store to confirm the account was up to date and not suspended. It is fully paid and is not/was not suspended. I then logged a fault with Telkom. Fault ID: 125CNK301215. I also phoned Vuka Enterprises and my call was answered by an uninterested receptionist who advised she would send the guys back.They never showed up. I tried the next day again - no answer.<br> <br> Please resolve this issue ASAP, as we are currently sitting without a service that we pay a fair amount for each month, due to the seeming incompetence and lack of interest in staying any longer of your sub contractor Vuka Enterprises.<br> <br> Thank you