BL
Bernard L

1 reviews | Active since Jun 2016

07 Jun 2016, 22:33

Line not cancelled as requested on 25 April 2016

<p>I suspended all outgoing calls on my landline on 22 April 2016, with a view to cancelling my line. The following week I went to the Shelley Beach Telkom shop where I completed a cancellation request with all necessary documentation attached and it was faxed from the shop to your cancellations department. I received a bill on 6 May which I did not pay as on the advice of Telkom, I should wait for the final bill. </p> <p>Suspecting that Telkom will not do its part, I sent a follow up email *** on 26 April 2016 to remind them to cancel my line. My wife went to the Telkom shop again a week ago to remind them that this must be done.</p> <p>I received a bill yesterday 7 June with line rental for May and June with the bill totalling R471.95.</p> <p>As this includes line rental for June it would appear that my line has not been cancelled.</p> <p>I will pay the bill for May for R261.84 but will not pay the rest.</p> <p>CANCEL THE LINE! </p> <p>I no longer live in South Africa! </p> <p>Telkom no *** (you can still contact my wife on *** before 22 June)</p>

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Replies (1)
Telkom
Telkom's reply08 Jun 2016, 08:57
Official

Good day bglubbe

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.