1 reviews | Active since Jun 2016
Line not cancelled as requested on 25 April 2016
<p>I suspended all outgoing calls on my landline on 22 April 2016, with a view to cancelling my line. The following week I went to the Shelley Beach Telkom shop where I completed a cancellation request with all necessary documentation attached and it was faxed from the shop to your cancellations department. I received a bill on 6 May which I did not pay as on the advice of Telkom, I should wait for the final bill. </p> <p>Suspecting that Telkom will not do its part, I sent a follow up email *** on 26 April 2016 to remind them to cancel my line. My wife went to the Telkom shop again a week ago to remind them that this must be done.</p> <p>I received a bill yesterday 7 June with line rental for May and June with the bill totalling R471.95.</p> <p>As this includes line rental for June it would appear that my line has not been cancelled.</p> <p>I will pay the bill for May for R261.84 but will not pay the rest.</p> <p>CANCEL THE LINE! </p> <p>I no longer live in South Africa! </p> <p>Telkom no *** (you can still contact my wife on *** before 22 June)</p>
Good day bglubbe
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Good day bglubbe
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
