Line not cancelled after three requests and calls

Item: Telkom
Rating: 2
Author: Heinrich G

Ive been trying to get two business lines cancelled since 27 July, emailed them all the documents three times (27 July, 31 August and 9 September) , contacted the call centre last week and the lady said they would escalate it, I phoned again this morning after being billed for the lines again, now they cannot pick up the reference for the escalation. Really unhappy about this.

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Replies (1)

Telkom's replyOfficial

17 Sept 2015, 09:41

Hello HeinrichGrove,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM146519

Regards
Luleka
Telkom Social Media Team

Telkom's reply17 Sept 2015, 09:41

Official