Line not cancelled - 3+ months after notice given.

<p>29/03/2016 - A cancellation request was sent through to ***</p> <p>11/04/2016 - I followed up via email, asking whether my notice had been received</p> <p>22/04/2016 - I phoned in querying the cancellation. I was told that the cancellation request was cancelled because my ADSL line was still with my ISP and had not yet been transferred back to Telkom. I was given an apology, because no-one had phoned to inform me.</p> <p>I phoned MWEB immediately after requesting a prioritised line transfer. An hour later, the line was transferred back to Telkom.</p> <p>I sent through another cancellation request to ***</p> <p>15/05/2016 - I phoned to query on my cancellation request. I was told that their was no cancellation request pending processing. I was informed that the query would be escalated to a supervisor.</p> <p>02/06/2016 - Since I still hadn't received any feedback from a supervisor, I called in again. I explained my situation and the agent put me through to a supervisor, Vivesh Chitbahal. He gave me his email address and asked me to forward the original cancellation request (and subsequent requests), which I did.</p> <p>He rep**** saying he had passed the email on to the retentions department and was awaiting feedback.</p> <p>06/06/2016 - I emailed Vivesh requesting feedback. He has not yet rep**** (it's now 07/06).</p> <p>I've now exhausted all my options and have no choice but to come to HP. I've been paying for 3 months of service for a line I don't have at a property I don't stay at.</p> <p>1. My line must be cancelled.<br />2. I must be refunded for the 3 months of service I haven't had.<br />3. I must be refunded my original deposit on the line.</p>