MM
Melissa M
1 reviews | Active since Dec 2012
09 Jun 2015, 13:59
Line not cancelled
I called on the 30/3/2015 to cancel my line. After holding for 45 minutes for someone to answer Matilda answered and ensured my line would be cancelled within 30 days. Reference ***. I have since received two invoices for the line. I am currently on hold AGAIN for over 40 minutes to find out why the line was not cancelled. I am horrified by this service. I want my line cancelled immediately and a refund given to me for the two months which I have been invoiced for.
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Telkom's replyOfficial
09 Jun 2015, 15:45Hello mrsmelm,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Cancellation Department and feedback will follow.
Your social media reference number is SM116864.
Regards,
William Letwaba
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Cancellation Department and feedback will follow.
Your social media reference number is SM116864.
Regards,
William Letwaba
Social Media Team
Best regards,
Telkom's reply09 Jun 2015, 15:45
Official
Hello mrsmelm,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Cancellation Department and feedback will follow.
Your social media reference number is SM116864.
Regards,
William Letwaba
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Cancellation Department and feedback will follow.
Your social media reference number is SM116864.
Regards,
William Letwaba
Social Media Team
Best regards,