Line not being released by Telkom Business to Open

Good day,<br> <br> I have sent through two cancellation requests to telkom to migrate my client's DSL Lines to Openserve for Afrihost to pick up. As a reseller myself I am not pleased with the confusion and disarray this is causing for the client in terms of the correct channels I have to go through to actually migrate.<br> <br> the number ***, to speak with representative Elaina, seems to not be in service. We need the migrations done as soon as possible so the client may be able to recieve the full syncing speed offered by their new host. <br> <br> As it stands the sync of the line has been between 50 to 75% of the available speed and the client is certainly not pleased with the quality of service they have received up until now.<br> <br> Please fast track the migrations for the lines *** and ***.<br> <br> Please contact me directly for the respective references from Afrihost for the service migration to Openserve. <br> <br> <br> Matt Jude<br> Solution X<br> IT Consulting<br> ***<br> <br> CC: Alet<br> Exland Aircon Finance Manager<br> [Email Removed]<br>